# Honda Odyssey lifetime brake contracts — escalation ladder (26 Oct 2026)

VIN 5FNRL6H89LB505620 · contracts HBH36563 (front) / HBG90604 (rear) · dealer service line 365-832-6183,
170 Steeles Ave E, Milton · email already drafted (needs only the To: address).

## What OMVIC can and cannot do — read this before threatening anything
From OMVIC's published Complaints Process (omvic.ca/buying/complaints/complaints-process):

- **"OMVIC cannot compel or order a dealer to cancel a contract, return money, or carry out repairs."**
  Members of Complaints & Inquiries "are not adjudicators and cannot decide or determine the facts."
- So the correct framing with the dealer is *enforcement of the sale*, not "I'll report you." OMVIC's value is
  that a formal complaint forces a written response from the dealership and can lead to administrative action
  against the dealer's registration — which is what a service manager cares about.
- Filing a complaint is **not anonymous** — a Complaint Review Specialist contacts the complainant directly.
- After the dealer's written response and the returned OMVIC Complaint Process Acknowledgement Form (OCPAF),
  OMVIC's expected turnaround is **45 days**.

**The 90-day cancellation route does not apply here.** MVDA s.50 lets a buyer cancel within 90 days of
delivery only for six listed non-disclosures: previous taxi/limo use, police/emergency use, daily rental use,
make/model/model year, branding (irreparable/salvage/rebuilt), and actual distance travelled. A "lifetime
brake" representation is not on that list, so do not build the argument on s.50.

## The lever that does apply
1. **MVDA "clear and truthful" representation + all-in pricing.** A coverage term stated at the point of sale
   — and the $0.00 invoice SO#188198 dated 2026-08-27 (front rotors, rear pads + rotors, brake fluid billed at
   zero) — is a representation the dealer made and priced into the deal. If it now says the coverage is
   non-transferable or void, it is repudiating a term of the sale.
2. **Compensation Fund (MVDCF).** Eligible if the dealer "has failed to remit or honour the conditions of a
   service plan agreement" or "the claim is for a deficiency the dealer has refused to honour." File **within
   two years** of the issue. Payout ceiling **$45,000 per transaction**. Applies only to purchases from an
   OMVIC-registered dealer — this one is. Application goes to compfund@omvic.on.ca; forms and legal documents
   must be **originals**, statements/affidavits sworn before a lawyer or commissioner of oaths.
3. **Small Claims Court** (Ontario limit $35,000) is the only forum that can actually order payment. OMVIC
   staff are not compellable as witnesses in civil proceedings, so keep your own paper trail.

## The ladder, in order — do not skip a rung
| Rung | Who | What to do | What "success" looks like |
|---|---|---|---|
| 1 | Service manager (365-832-6183) | Ask the question in writing, not by phone: "Are HBH36563 / HBG90604 transferable to me as the retail buyer, and will you honour a front/rear brake job for me at $0.00?" Get an answer by email. | Written confirmation + a contract copy |
| 2 | Dealer principal / general manager | **Registered letter** (draft below) to 170 Steeles Ave E, Milton. Registered mail is what OMVIC itself recommends — it creates proof of delivery. Enclose bill of sale, the $0 invoice, and the VIN inquiry page showing both contracts live to 12/31/9999. | A written response, or the 5-business-day clock expiring |
| 3 | OMVIC Complaints & Inquiries | Online complaint form, consumers@omvic.on.ca, or 1-800-943-6002. Attach: bill of sale, invoices, the contracts page, all correspondence, and the registered-mail receipt. | File assigned to a CRS; OCPA form issued |
| 4 | OMVIC Compensation Fund | Only if rung 3 does not produce the brake service. Same document set, plus the CRS file number. | Board of trustees decision |
| 5 | Small Claims Court | Claim the retail value of two brake jobs (front pads/rotors + rear pads/rotors, installed, roughly $600-$1,200 at dealer labour rates). | Judgment |

Do **not** file rungs 3-4 before rung 2 is delivered — OMVIC's own first step is to tell a complainant to
send a letter to the owner/GM, so filing early just delays the file.

## Registered letter — print, sign, mail (rung 2)
> [Date]
>
> [Dealer Principal name]
> [Dealership legal name]
> 170 Steeles Avenue East, Milton, ON
>
> **Re: 2020 Honda Odyssey Touring, VIN 5FNRL6H89LB505620 — lifetime brake contracts HBH36563 (front) and HBG90604 (rear)**
>
> I purchased the above vehicle from your dealership. Its VIN record shows two lifetime brake contracts tied to
> this vehicle — HBH36563 for the front brakes and HBG90604 for the rear — each with no expiry date and no
> kilometre limit. Invoice SO#188198 dated August 27, 2026 shows front rotors, rear pads and rotors, and brake
> fluid billed at $0.00, which reflects that coverage.
>
> I am asking you to confirm in writing, within five business days:
> 1. That both contracts are in force for my ownership of this vehicle, and the full contract terms;
> 2. That coverage transfers to me as the buyer, and what, if anything, I must do to register the transfer;
> 3. Exactly what labour and parts each contract covers, and any conditions that would void it;
> 4. That brake fluid and any related hardware are covered or priced transparently;
> 5. That you will book and perform covered brake work at no charge when it is due.
>
> If your position is that the coverage does not transfer, please state that in writing with the clause you rely
> on, so I can take it up with OMVIC. I would rather resolve this directly with you.
>
> Yours truly,
> Anjal Patel
> [address] · [phone] · [email]
>
> Encl.: bill of sale; invoice SO#188198; VIN inquiry showing both contracts.

Send it **registered mail with signature**, keep the receipt and a scan of the signed letter.

## Evidence to keep in one folder
- Bill of sale / purchase agreement (any brake wording becomes the strongest document in the file).
- Invoice SO#188198 and the VIN inquiry page showing both contract numbers, expiry 12/31/9999, no km limit.
- Every email and text with the dealer, in date order, exported to PDF.
- The registered-mail receipt and tracking printout.

Sources: omvic.ca Complaints Process (4 stages, 45-day expectation, "cannot compel"), omvic.ca Compensation
Fund (2-year window, $45,000 ceiling, service plan failures eligible), omvic.ca MVDA summary (s.50 six-item
90-day cancellation list), omvic.ca File a Complaint (online form / consumers@omvic.on.ca / 1-800-943-6002).